1. General provisions
1.1. These rules for the purchase/sale of goods (hereinafter – the Rules) are a legal document binding on the Parties, which sets out the rights, obligations and liability of the Buyer and the Seller when the Buyer purchases goods in the online shop.
1.2. The Seller reserves the right to change, amend or supplement these Rules at any time, taking into account the requirements of legislation. The Buyer is informed of any changes on the website of the UAB Joksita online shop. When the Buyer shops in the online shop, the Rules in force at the time the order is placed apply.
1.3. The following have the right to buy in the online shop:
1.3.1. Natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
1.3.2. Minors aged 14 to 18, only with the consent of their parents or guardians, except where they are able to dispose of their own income independently;
1.3.3. Legal entities;
1.3.4. Authorised representatives of all the persons listed above.
1.4. By approving the Rules, the Seller also guarantees that, in accordance with clause 1.3. of the Rules, the Buyer has the right to buy goods in the UAB Joksita online shop.
1.5. The contract between the Buyer and the Seller is deemed to be concluded from the moment the Buyer, having filled the shopping basket in the UAB Joksita online shop, specified the delivery address, chosen the payment method and read the Seller's Rules, clicks the "Confirm order" button (see clause 5. "Ordering goods, prices, payment procedure and terms").
1.6. Every contract concluded between the Buyer and the Seller is stored in the UAB Joksita database.
2. Privacy policy and personal data protection
2.1. The Buyer can order goods in the UAB Joksita online shop:
2.1.1. By registering in the UAB Joksita online shop – entering the details requested during registration;
2.1.2. Without registering in the UAB Joksita online shop.
2.2. When ordering goods in the ways provided for in clause 2.1. of the Rules, the Buyer must enter in the relevant information fields provided by the Seller the personal data required for the proper fulfilment of the order: first name, surname, exact delivery address, telephone number and email address.
2.3. By approving these Rules, the Buyer agrees that the Buyer's personal data provided in clause 2.2. may be processed for the purposes of selling goods/services in the UAB Joksita online shop, analysing the Seller's activities and direct marketing.
2.4. By agreeing that the Buyer's personal data may be processed for the purpose of selling goods/services in the Seller's online shop, the Buyer also agrees that information messages necessary for fulfilling the order may be sent to the email address and telephone number provided by the Buyer.
2.5. When registering in the UAB Joksita online shop and ordering goods, the Buyer undertakes to keep their login details safe and not to disclose them to anyone.
2.6. The Buyer agrees that the personal data they voluntarily provide in the registration form may be processed in accordance with these Rules.
2.7. The Buyer has the right to access their personal data and the right to request that incorrect, incomplete or inaccurate personal data be corrected, blocked or deleted by writing an email to UAB Joksita at info@joksita.lt or by calling +370 614 11652. In this case, the Seller must fulfil the Buyer's request without delay and no later than within 5 working days.
2.8. The Buyer has the right to receive information on the sources from which and which of their personal data have been collected, the purpose for which they are processed, and the data recipients to whom they are and have been provided during at least the last year.
2.9. The Buyer has the right to request that their personal data be corrected or destroyed, or that the processing of their personal data, except storage, be suspended, where the data are processed in breach of the law.
2.10. The data controller acknowledges and respects the right to privacy of every Buyer who registers in the UAB Joksita online shop. The data controller collects and uses the Buyer's personal data (company name or first name and surname, address, telephone number, email address and other information provided in the online shop registration form) to process orders for goods or services or to perform other contractual obligations undertaken. When placing an order or registering, the customer agrees to the rules for the purchase and sale of goods, clause 2.3. of which states that, by approving these Rules, the Buyer agrees that the personal data provided by the Buyer may be processed for the purposes of selling goods and services in the UAB Joksita online shop, analysing the Seller's activities and direct marketing. This also includes sending advertising and information messages; by registering, the Buyer agrees to receive newsletters and similar material, which the Buyer has every right to opt out of.
2.11. The data controller undertakes not to disclose the Buyer's personal data to third parties, except for the data controller's partners providing delivery of goods or other services related to the proper fulfilment of the Buyer's order. In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the procedure laid down in the legislation of the Republic of Lithuania.
2.12. Personal data are processed using secure means that protect the data from unlawful destruction, disclosure or other unlawful actions.
2.13. The personal data of persons who have agreed to their data being used for direct marketing purposes are stored in the active database and used for direct marketing purposes for 2 years. The Buyer's data are stored for 2 years from the last purchase. After this period, the customer's data are (automatically) destroyed. The automatic destruction of personal data is supervised by a responsible person.
3. Rights and obligations of the Buyer
3.1. The Buyer has the right to buy goods in the UAB Joksita online shop in accordance with the procedure set out in these Rules and in other information sections of this online shop.
3.2. The Buyer has the right to withdraw from the contract for the purchase/sale of goods with the UAB Joksita online shop by notifying the Seller in accordance with the instructions in clause 8. of these Rules – return of goods and money – no later than within 14 (fourteen) days from the day the item was delivered, except where withdrawal from the contract is not possible under the laws of the Republic of Lithuania (information on the website of the public institution "Vartotojų centras" https://www.vartotojucentras.lt/istatymas.php?id=1038, "Specifics of returning and exchanging non-food goods", point 18).
3.3. The Buyer may exercise the right provided for in clause 3.2. of the Rules only if the goods have not been damaged, their appearance has not changed significantly and they have not been used.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the details provided in the Buyer's registration form change, the Buyer must update them without delay.
3.6. The Buyer undertakes not to pass their login details on to third parties. If the Buyer loses their login details, they must immediately inform the Seller using the means of contact given in the "Contacts" section (by telephone/email).
3.7. By using the UAB Joksita online shop, the Buyer agrees to these Rules of purchase and sale and undertakes to comply with them and not to breach the legislation of the Republic of Lithuania.
4. Rights and obligations of the Seller
4.1. The Seller undertakes to create all conditions for the Buyer to properly use the services provided by the UAB Joksita online shop.
4.2. If the Buyer attempts to undermine the stability and security of the Seller's UAB Joksita online shop or breaches their obligations, the Seller has the right, immediately and without warning, to restrict or suspend the Buyer's access to the online shop or, in exceptional cases, to cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's right to privacy of the Buyer's personal information provided in the UAB Joksita online shop registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5. Ordering goods, prices, payment procedure and terms.
5.1. The Buyer can shop in the UAB Joksita online shop 24 hours a day, 7 days a week, unless the online shop is unavailable due to technical work.
5.2. The contract takes effect from the moment the Buyer clicks the "Confirm order" button, and the Seller, having received the order, confirms it by sending a confirmation email to the email address provided by the Buyer.
5.3. Prices of goods in the UAB Joksita online shop and in the generated order are shown in euros, including VAT.
5.4. The Buyer pays for the goods in one of the following ways:
5.4.1. Payment by a pre-filled bank transfer through the secure OPAY payment system – by selecting the logo of your bank from those shown in the payment window, you pay without entering any additional details. When you select this link, you are redirected to your bank's system, where you only need to log in and confirm the payment of the final amount generated in the order for the selected goods. The order form is filled in automatically, and in this case the Seller is informed of successful payment immediately, regardless of the online banking system used and/or the time of day. This speeds up the preparation, dispatch and delivery of the goods. Lower transfer fees apply when paying through the OPAY payment system. Customers paying this way are subject to all the conditions, privileges and rules applied by the intermediary OPAY. More information at www.opay.lt
5.4.2. Payment by ordinary bank transfer – this is advance payment, where the Buyer makes a local payment transfer directly to the UAB Joksita Swedbank AB bank account. The payment details are provided before the order is confirmed and are also shown on the pro forma and VAT invoices. Customers who do not use online banking can print the invoice and make the transfer at their bank branch. In the "Payment purpose" field of the payment form, the Buyer must state the order number given in the order confirmation email. Bank fees for transferring money to the UAB Joksita Swedbank AB account are not included in the customer's invoice for the goods. The Seller is not responsible for the application and/or amount of such fees. Before making a bank transfer, make sure you have confirmed your order and received an email confirming it; otherwise, the order will not be registered in the system. Please note! With this payment method, funds are credited only according to the standard procedure of your online banking provider (your bank), and transfers are credited only at certain intervals on certain days. Customers paying this way must be familiar with the duration and accuracy of transfers under their bank's terms; in this case, the Seller is not responsible for how long it takes for the funds to be credited, and the order is processed only once the funds have arrived in the UAB Joksita Swedbank AB bank account.
5.4.3. Payment in cash to the courier on delivery – if the Buyer chooses courier delivery when ordering, they can also pay when collecting the goods, to the courier handing them over. This service costs nothing extra.
5.4.4. Payment by bank card to the courier on delivery – if the Buyer chooses courier delivery when ordering, they can also pay by bank card when collecting the goods. This service costs nothing extra.
5.5. A Buyer who chooses to pay by bank transfer undertakes to pay for the goods without delay, as the parcel is prepared and the dispatch period starts only once payment for the goods has been received.
5.6. The Seller issues the Buyer with an electronic invoice; the pro forma invoice is sent to the email address provided immediately after the order is confirmed. The final invoice is issued after payment; a paper copy of this invoice is handed over together with the goods, and an electronic copy is sent by email.
6. Delivery of goods
6.1. Goods are delivered by Venipak courier. The delivery charge is €9.99 incl. VAT per order, regardless of the quantity of goods ordered. Delivery is made to the address specified by the Buyer anywhere in Lithuania, except the Curonian Spit. When ordering goods to the Curonian Spit, please contact us by email and we will let you know the delivery charge in your particular case.
6.2. A Buyer who chooses the delivery service when ordering undertakes to specify the exact delivery location.
6.3. The Buyer undertakes to accept the goods in person. If the Buyer cannot accept the goods in person and the goods are delivered to the specified address, the Buyer has no right to make claims against the Seller regarding delivery of the goods to the wrong person.
6.4. All goods are delivered by Venipak to the address given in your order details.
6.5. For your convenience, parcels are delivered to customers on working days in three time slots.
6.5.1. If the customer wishes to receive the goods urgently, the customer must contact the Seller and discuss additional delivery options. The Seller may deliver the goods personally for an additional fee. To receive the goods by other means, please contact customer service tel. +370 614 11652, info@joksita.lt
6.6. It is not possible to request a specific delivery time from the courier (except where the Buyer makes a separate delivery arrangement with the Seller under clause 6.5.1 of these Rules).
6.7. Delivery times: if the goods are in stock – 1–3 working days; if the goods are not in stock – the delivery time is agreed individually (see clause 6.8).
6.8. If the goods are in stock, we deliver within 1–3 working days. If the goods are not in stock, the delivery time is agreed individually with the Buyer. The Buyer also agrees that, in exceptional cases, delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to contact the Buyer without delay and agree on the delivery conditions.
6.9. Where goods are delivered from warehouses in other countries, delivery may take longer; the supply time is communicated individually in each case.
6.10. If an item is delivered under an individual order, individually agreed delivery times apply. Delivery times for individual goods may differ.
6.11. Ordered goods are always delivered in one shipment, and the Buyer is informed individually of the delivery times of different goods. Several ordered goods may be delivered in separate shipments at the customer's request for an additional standard delivery charge under clause 6. of these Rules.
6.12. In all cases, the Seller is released from liability for failure to meet delivery deadlines if the goods are not delivered to the Buyer, or are delivered late, through the fault of the Buyer or due to circumstances beyond the Seller's control.
6.13. On delivery, you must check the external condition of the parcel while the courier is still present. If you notice even the slightest damage to the parcel, you must record your remarks about the damage or refuse to accept the parcel.
6.14. Once the parcel has been accepted and the manifest signed without remarks, the parcel is deemed to have been delivered in good condition, and in that case claims regarding external damage to the goods will no longer be accepted. In any case, warranty obligations for the goods remain in force.
6.15. In all cases, the Buyer must immediately inform the Seller if the parcel arrives in damaged packaging, if it contains goods that were not ordered or the wrong quantity, or if the goods are incomplete.
6.16. In all cases, if the Buyer notices damage to the packaging on delivery, they must note it on the delivery document provided by the courier or draw up a separate report on the damage. The Buyer must do this in the presence of the courier. If this is not done, the Seller is released from liability to the Buyer for damage to the goods related to packaging damage that the Buyer did not record on the courier's delivery document.
6.17. For delivery outside Lithuania, please contact us by email at info@joksita.lt and we will write to you personally about the delivery conditions and price.
6.18. The delivery charge – €9.99 incl. VAT per order – applies to all goods, regardless of their weight.
6.19. An additional charge applies without exception to deliveries to the Curonian Spit. For deliveries to the Curonian Spit, we will contact you personally.
7. Quality and warranty of goods, warranty service
7.1. The details of each item sold in the UAB Joksita online shop are given in the product description next to each item. A standard European Union 24-month warranty applies to the goods.
7.2. The Seller is not responsible if the colour, shape or other parameters of the goods in the online shop do not match the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
7.3. For certain types of goods, the Seller provides a quality guarantee valid for a certain period; its specific term and other conditions are stated in the descriptions of such goods.
7.4. Where the Seller does not provide a quality guarantee for certain types of goods, the warranty provided for by the relevant legislation applies.
7.5. Directive 1999/44/EC, which applies throughout the EU, provides for a warranty period of no less than 24 months. In individual cases, the manufacturer may set a shorter or longer period. In such a case, the warranty period set by the manufacturer applies.
7.6. When submitting an item for warranty repair, a warranty service form must be completed.
7.6.1. The warranty service form must be completed and duly signed, and true and valid details must be given in it. If such details are not given, or the form is not completed or signed, claims will not be accepted.
7.6.2. The warranty service form must be properly sent to the customer service email address info@joksita.lt, and you must wait for the service specialists to contact you (within 5 working days). The email subject must state "Warranty Service" and the order number, e.g.: Warranty Service 12345. The order number is shown on the invoice and in emails and text messages related to the order.
7.6.3. Delivery of goods for warranty service is at the Buyer's expense. Goods for warranty service are collected by a courier ordered by UAB Joksita. After the warranty service, an invoice is issued for delivery and return transport; until it is paid, the repaired item is not returned to the Buyer.
7.6.3.1. When warranty service is ordered, UAB Joksita completes all the necessary documents related to transporting the item. The customer does not need to fill in, print, stick anything on the packaging or track anything. In the event of additional conditions or problems, UAB Joksita managers contact the customer personally.
7.6.3.2. The courier is called within 1–5 working days after the form is received. The courier usually announces their arrival by telephone; the customer must prepare and pack the goods before the courier arrives.
7.6.4. The Buyer undertakes to pack the goods being transported properly and securely. UAB Joksita accepts no liability for damage incurred during transport of improperly packed goods returned for warranty service.
7.7. Warranty service is carried out by an authorised UAB Joksita service centre; the warranty inspection is carried out within 5 working days of receiving the warranty goods for repair.
7.8. Warranty repairs take up to two weeks (ten working days), but in unforeseen circumstances, when the necessary parts are imported from the manufacturer, the warranty repair may take longer, in which case the customer is informed.
7.8. The manufacturer's warranty does not cover parts of the goods subject to natural wear.
7.9. If a fault found in the item is not covered by the warranty and was caused by the user's fault and/or improper use, the customer pays for the repair, the parts needed to fix the fault and any additional work. The customer is informed of the charges, and any paid work is carried out only at the customer's request and with their consent. An invoice is issued for such work; until it is paid, the repaired product is not returned to the customer.
7.9.1. If a fault found in the item is not covered by the warranty and was caused by the user's fault and/or improper use, and the Buyer declines the paid repair, the Buyer pays the cost of returning the goods.
7.10. If the item is found to have a major fault, damage due to a manufacturer's error, a manufacturing defect or any other quality non-conformity requiring repair by the manufacturer, the product is immediately replaced with a new one, regardless of how long the product has been used, provided the warranty period is still valid.
7.11. The customer always has the right to contact UAB Joksita, and we will do our best to provide prompt assistance or the necessary information regarding repair of the item. When contacting us, please provide the order number, date of purchase, and the buyer's name and surname or company name.
7.12. If an item is defective, you can return or exchange it within 14 calendar days from the date of purchase (receipt of the goods) in accordance with section 8. of these Rules.
8. Return and exchange of goods and/or money
If you would like to cancel an order whose goods you have not yet received, or to cancel certain item(s) from an order that has been paid but not yet fulfilled and get your money back, please fill in this form. Otherwise, please follow the rules below:
8.1. Defects in goods sold are remedied, and defective goods are exchanged or returned, in accordance with the Rules for the Return and Exchange of Goods approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 "On the approval of the Rules for the Return and Exchange of Goods", except where withdrawal from the contract is not possible under the laws of the Republic of Lithuania (where the contract was concluded for the sale of hygiene goods – bedding items; more information on the website of the public institution "Vartotojų centras" https://www.vartotojucentras.lt/istatymas.php?id=1038, "Specifics of returning and exchanging non-food goods", point 18). In all cases, money for returned goods is transferred only to the payer's bank account.
8.2. To return goods under clause 8.1. of the Rules, the Buyer may do so within 14 (fourteen) calendar days from the day the goods were delivered to the Buyer by completing and sending the Seller a goods return form.
8.2.1. The goods return form must be completed and duly signed, and true and valid details must be given in it. If such details are not given, or the form is not completed or signed, claims will not be accepted.
8.2.2. The goods return form must be properly sent to the customer service email address info@joksita.lt, and you must wait for the service specialists to contact you (within 2 working days). The email subject must state "Goods return" and the order number, e.g.: Goods return 12345. The order number is shown on the invoice and in emails and text messages related to the order.
8.2.3. Money is refunded to the bank account no later than within 10 working days, counted from the day the goods are received back at the warehouse.
8.2.4. Return and/or exchange of defective goods is free of charge. Return of goods in good condition is at the Buyer's expense. Returned goods are collected by a courier ordered by UAB Joksita. The condition of returned goods is checked by the warranty service; if the returned goods are in good condition, the cost of transporting the goods within Lithuania is deducted from the refund.
8.2.5. When warranty service is ordered, UAB Joksita completes all the necessary documents related to transporting the item. The customer does not need to fill in, print, stick anything on the packaging or track anything. In the event of additional conditions or problems, UAB Joksita managers contact the customer personally.
8.2.6. The courier is called for the next working day after the form is received. The courier usually announces their arrival by telephone; the customer must prepare and pack the goods before the courier arrives.
8.2.7. The Buyer undertakes to pack the goods being transported properly and securely. UAB Joksita accepts no liability for damage incurred during transport of improperly packed returned goods.
8.3. When returning goods, the Buyer must comply with the following conditions:
8.3.1. The returned item must be in its original, undamaged packaging;
8.3.2. The item must not have been damaged by the Buyer;
8.3.3. The item must be unused and must not have lost its commercial appearance (labels intact, protective films not removed, etc.) (this clause does not apply when a defective item is returned);
8.3.4. The returned item must be complete, as received by the Buyer;
8.3.5. When returning an item, the proof of purchase must be provided.
8.4. The Seller has the right to refuse goods returned by the Buyer if the Buyer does not follow the return procedure set out in clause 8.3.
8.5. When the wrong item and/or a defective item received is returned, the Seller undertakes to take back such goods and replace them with equivalent suitable goods.
8.6. If the Seller does not have suitable replacement goods, the amount paid, excluding the delivery charge, is refunded to the Buyer within 10 working days.
8.7. UAB Joksita has the unilateral right to deduct from the amount refunded to the customer the additional discount granted if the customer used an additional offer discount and later cancelled (returned) at least one item in good condition from the offer to which the discount was applied.
8.8. Where the reason for returning the goods is poor quality, UAB Joksita undertakes, at its own expense, to replace the defective item with an item of proper quality or to refund the money paid for the item. Defective goods are exchanged or returned in accordance with the "Rules for the Return and Exchange of Goods" approved by Order No. 217 of the Minister of Economy of 29 June 2001.
8.9. If, during the warranty period, a defective item purchased by the customer is replaced with a new item of proper quality, the remaining warranty period applies to the replacement, i.e. the warranty period is not extended.
8.10. IMPORTANT! The return procedure does not apply to: legal entities; products with individual customer modifications made to their wishes or individual orders (for example, printing) that irreversibly spoil their original commercial appearance; individually ordered goods; goods damaged by the customer; goods that do not meet the return standards listed above (damaged commercial appearance, signs of use or wear); goods returned after the 14-day return period. An exception applies to defective goods that do not meet the return requirements.
9. Liability of the Buyer and the Seller
9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to claim compensation from the Buyer for direct losses incurred.
9.2. The Buyer is responsible for actions performed using the UAB Joksita online shop.
9.3. A registered Buyer is responsible for passing their login details on to third parties. If the services provided by the UAB Joksita online shop are used by a third party who has logged in to this online shop using the Buyer's login details, the Seller considers that person to be the Buyer.
9.4. The Seller is released from any liability where losses arise because the Buyer, disregarding the Seller's recommendations and the Buyer's own obligations, did not read these Rules, even though they were given the opportunity to do so.
9.5. If the Seller's online shop contains links to the websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information found there or the activities carried out, does not maintain or control those websites and does not represent those companies and persons.
9.6. In the event of damage, the Party at fault compensates the other Party for direct losses.
10. Marketing and information
10.1. The Seller may, at its own discretion, launch various promotions in the online shop.
10.2. The Seller has the right, unilaterally and without separate notice, to change the terms of promotions or to cancel them. Any change or cancellation of the terms and procedure of promotions applies only going forward, i.e. from the moment it is made.
10.3. The Seller sends all notices using the means of contact given in the Buyer's registration form.
10.4. The Buyer sends all notices and questions to the telephone numbers or email addresses given in the "Contacts" section of the Seller's online shop.
10.5. The Seller is not responsible if the Buyer does not receive information or confirmation messages due to internet connection problems or failures in the networks of email service providers.
11. Final provisions
11.1. These Rules for the purchase/sale of goods have been drawn up in accordance with the laws and legislation of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules are resolved through negotiation. If no agreement is reached, disputes are resolved in accordance with the procedure laid down by the laws of the Republic of Lithuania.
